Privacy Policy

QuoPro (Pty) Ltd ("QuoPro", "we", "us" or "our"), registration number 2026/590037/07, respects the privacy of individuals and is committed to handling personal information responsibly and in accordance with applicable South African data protection law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

1. About QuoPro Product Identity

QuoPro Product Identity is a technology platform that enables unique PIN-based product identification, authentication, consumer engagement and promotional campaign functionality.

QuoPro may provide its services directly to brands and businesses or through printers, packaging suppliers and other authorised business partners.

2. Our role when processing information

The role of QuoPro in relation to personal information may differ depending on the particular service, customer relationship or promotional campaign.

In some circumstances QuoPro determines the purposes and means for processing certain personal information. In other circumstances, a customer, brand or other business determines the purpose of the processing and QuoPro processes information in order to provide services on that party's behalf or in accordance with its instructions.

A printer or packaging partner may also act as an intermediary between QuoPro and the brand or business using the service. The respective responsibilities of the parties may therefore depend on the particular commercial and campaign arrangement.

3. Personal information we may collect

Depending on how you interact with QuoPro Product Identity, we may process information including:

• your name;
• email address;
• cellphone or other contact number;
• company or business information;
• information submitted when entering a competition or promotional campaign;
• information required to communicate with or verify a prize winner;
• product PIN and product authentication information;
• records relating to the use and outcome of a product verification or promotional entry;
• enquiries submitted through the QuoPro website; and
• technical information reasonably required for the operation, security and integrity of our website and services.

4. Product PINs

QuoPro uses unique product PINs to identify and authenticate individual products and, where applicable, to determine eligibility for promotional campaigns.

A product PIN is not necessarily personal information on its own. It may, however, become associated with personal information when a consumer submits contact details or participates in a campaign using that PIN.

5. Why we process personal information

Personal information may be processed for purposes including:

• providing and operating QuoPro Product Identity;
• authenticating products and processing product verification requests;
• administering competitions, Lucky Draws, Instant Win promotions and other campaigns;
• recording and verifying campaign entries and outcomes;
• communicating with entrants and prize winners;
• producing campaign feedback, reports and related information for authorised customers;
• responding to business and website enquiries;
• providing services to customers, printers and packaging partners;
• maintaining the security, integrity and reliability of our systems; and
• complying with applicable legal and regulatory obligations.

6. Competitions and promotional campaigns

QuoPro may provide the technology and administration required to operate a competition or promotional campaign according to criteria supplied or approved by the relevant customer or brand.

The customer or brand may remain responsible for the marketing and promotion of its campaign, while QuoPro provides services such as PIN management, entry processing, winner determination where applicable, notifications, campaign information and reporting.

Where services are supplied through a printer or packaging partner, that partner may facilitate the commercial relationship while QuoPro provides some or all of the underlying Product Identity services.

Specific competition rules and privacy notices may apply to individual campaigns. Where there is a conflict between this general Privacy Policy and a more specific campaign privacy notice regarding the processing undertaken for that campaign, the more specific notice should be read together with this Policy.

7. Sharing of personal information

We may share personal information where reasonably necessary with authorised parties involved in providing the relevant service or campaign. These may include:

• the brand or business responsible for a product or campaign;
• authorised printers or packaging partners where their involvement requires access to relevant information;
• service providers that support the operation, hosting, communications or security of our systems; and
• regulators, law-enforcement bodies or other parties where disclosure is required or permitted by law.

Access to personal information should be limited to what is reasonably necessary for the relevant purpose.

QuoPro does not sell personal information.

8. Campaign reporting

QuoPro may provide authorised customers with information and reports relating to the performance and operation of their campaigns.

Depending on the purpose of the report and the relevant campaign arrangement, reports may contain aggregated, statistical or individual campaign information where such information is reasonably required and lawfully permitted.

9. Information security

QuoPro takes reasonable technical and organisational measures designed to protect personal information against loss, unauthorised access, unlawful processing, alteration, disclosure or destruction.

No internet-based system can be guaranteed to be completely secure. We therefore continually consider appropriate safeguards in relation to the nature of the information and the services being provided.

10. Retention of information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or subsequently lawfully processed, or where retention is required or permitted by law, contractual requirements or legitimate record-keeping needs.

Retention periods may differ between product verification records, competition records, customer records, reports and general business correspondence.

11. Your rights

Subject to applicable law, you may have the right to:

• ask whether we hold personal information about you;
• request access to personal information held about you;
• request correction or updating of inaccurate personal information;
• request deletion or restriction where applicable;
• object to certain processing of your personal information; and
• lodge a complaint with the Information Regulator of South Africa.

Some requests may need to be directed to the relevant customer or brand where that party is responsible for determining the processing of your information. Where appropriate, QuoPro will assist in identifying or facilitating contact with the relevant party.

12. Children

Individual competitions and promotions may have age restrictions specified in their campaign rules.

Where personal information relating to a child is to be processed, the relevant campaign and processing arrangement must comply with the requirements of applicable law, including POPIA.

13. Website enquiries

When you submit the QuoPro website contact form, we use the information you provide to receive, respond to and manage your enquiry and any resulting business communication.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, business arrangements or legal obligations change. The current version will be published on this website together with its last-updated date.

15. Contact QuoPro

Questions or requests concerning this Privacy Policy or personal information handled by QuoPro may be sent to:

QuoPro (Pty) Ltd
Registration No. 2026/590037/07
Email: info@quopro.co.za