Terms of Use

These Terms of Use govern access to and use of the QuoPro website and the consumer-facing services made available through QuoPro Product Identity.

QuoPro Product Identity is operated by QuoPro (Pty) Ltd ("QuoPro", "we", "us" or "our"), registration number 2026/590037/07.

By using the website, verifying a product PIN or using another consumer-facing QuoPro service, you agree to these Terms to the extent applicable to that service.

1. QuoPro Product Identity

QuoPro Product Identity provides technology for unique PIN-based product identification and authentication, consumer engagement and promotional campaigns.

Services may be provided directly for a brand or business, or through an authorised printer, packaging supplier or other business partner.

2. Product verification

Consumers may use QuoPro Product Identity to submit a product PIN for verification.

A verification result is based on information held by the QuoPro system and the status of the submitted PIN at the time the verification request is processed.

Verification through QuoPro does not constitute a warranty by QuoPro regarding the quality, fitness for purpose, safety or performance of the underlying physical product. Responsibility for the physical product remains subject to the applicable relationship between the consumer, supplier, manufacturer, retailer or other responsible party.

3. Product PINs

Product PINs supplied through QuoPro are intended for the product or packaging to which they have been allocated.

You may not knowingly copy, generate, manipulate, sell, distribute or use product PINs fraudulently or attempt to interfere with the operation of the QuoPro verification system.

A PIN may have a status or usage history associated with it. A previously used, invalid, inactive or otherwise ineligible PIN may therefore produce a different result from a valid unused PIN.

4. Competitions and promotions

Certain products may be associated with competitions, Lucky Draws, Instant Win promotions or other consumer campaigns.

Participation in a particular campaign may be subject to additional campaign-specific rules, eligibility criteria, opening and closing dates, prize conditions and other requirements supplied or approved by the relevant brand, customer or campaign organiser.

Where campaign-specific rules apply, those rules must be read together with these Terms. The campaign-specific rules govern matters particular to that campaign.

5. Winning results

Where QuoPro Product Identity is used to determine or record an Instant Win, Lucky Draw or other promotional result, the result is processed according to the configured campaign criteria and applicable campaign rules.

A potential winner may be required to provide information or complete reasonable verification procedures before a prize is confirmed or fulfilled.

Prize fulfilment may be undertaken by the relevant brand, customer, campaign organiser or another authorised party, depending on the particular campaign arrangement.

6. Accurate information

Where you submit information through QuoPro, including information required for a competition, promotion or enquiry, you should provide information that is accurate and complete.

QuoPro is not responsible for an inability to contact an entrant or potential winner where incorrect, incomplete or outdated contact information has been supplied.

7. Acceptable use

You may not use the QuoPro website or Product Identity services:

• for unlawful, fraudulent or deceptive purposes;
• to interfere with or attempt to circumvent product verification or campaign controls;
• to submit automated, fabricated or unauthorised verification or competition requests;
• to probe, attack, disrupt or gain unauthorised access to QuoPro systems or information;
• to impersonate another person or misrepresent your authority to act for another person or business; or
• in any manner that may damage, overload or impair the website or Product Identity service.

8. Availability of the service

QuoPro aims to provide reliable access to its website and Product Identity services but does not guarantee that the services will be uninterrupted or error-free at all times.

Access may occasionally be affected by maintenance, upgrades, hosting or communications failures, security measures or circumstances outside QuoPro's reasonable control.

9. Intellectual property

The QuoPro name, QuoPro Product Identity branding, software, website design, platform functionality and associated materials are owned by or licensed to QuoPro, except where otherwise indicated.

Nothing in these Terms grants permission to copy, reproduce, modify, distribute, reverse engineer or commercially exploit QuoPro software, branding or proprietary materials except where expressly authorised in writing or permitted by law.

Product names, logos and other material belonging to customers, brands or partners remain the property of their respective owners.

10. Third-party products and campaigns

QuoPro Product Identity may provide technology in connection with products and campaigns belonging to independent brands, businesses, printers or other organisations.

Unless expressly stated otherwise, QuoPro does not manufacture, sell or supply the underlying physical consumer product merely because that product uses QuoPro Product Identity.

11. Privacy

Personal information processed through the website and Product Identity services is handled in accordance with the QuoPro Privacy Policy and, where applicable, any campaign-specific privacy information.

Our Privacy Policy is available on this website.

12. Liability

Nothing in these Terms is intended to exclude or limit any right or liability that cannot lawfully be excluded or limited under applicable South African law.

Subject to applicable law, QuoPro is not responsible for losses caused by misuse of the service, unauthorised use of a product PIN, inaccurate information supplied by a user or third party, or circumstances outside QuoPro's reasonable control.

Where QuoPro provides technology for a third-party product or campaign, responsibility for matters relating to that physical product, its sale, manufacture, quality or prize fulfilment may rest with the relevant third party according to the applicable arrangement and law.

13. Business customers and partners

These public Terms of Use do not replace any separate commercial agreement between QuoPro and a business customer, brand, printer, packaging supplier or other partner.

Commercial services may be subject to separate terms covering matters such as service scope, pricing, PIN production, campaign configuration, reporting, responsibilities, confidentiality and support.

14. Changes to these Terms

QuoPro may update these Terms when its services, business arrangements or legal requirements change.

The current version will be published on this website together with its last-updated date.

15. Governing law

These Terms are governed by the laws of the Republic of South Africa.

16. Contact

Questions about these Terms may be sent to:

QuoPro (Pty) Ltd
Registration No. 2026/590037/07
Email: info@quopro.co.za